Harmoni5e requires at least 48 hours' notice for appointment cancellations. Failure to provide this notice, or missing an appointment, will result in a £80 fee to cover the cost the missed consultation and room costs/ treatment before a second appointment can be book.

Got it — you want to make clear in your acupuncture pricing plan / package policy that once someone buys a package of treatments, there are no refunds.

Here’s a professional way you could phrase it:

Package Terms & Conditions

Prepayment Required: Package prices must be paid in full at the time of booking.

Non-Refundable: Packages are offered at a discounted rate; therefore, they are non-refundable and non-transferable once purchased.

Expiry: All package sessions must be used within 3 months] of purchase.

Cancellations / Rescheduling: If you need to reschedule, please give at least 48 hours] notice to avoid losing that session. Missed appointments without notice will be deducted from your package.

If you anticipate needing to cancel or reschedule, please contact Mander as soon as possible to discuss your options and potentially avoid fees.